“We” or “us” in the statement below relates to any, one or more of the following business websites and the .com versions:
This privacy notice explains how we use and maintain the personal information we collect. As the data controller, we are responsible for processing of any personal data you provide. We take care to secure your information and to prevent unauthorised access to or use of it.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Under the "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013" which regulates distance selling in the EU, we are required to provide information under Schedule 2 "Information relating to distance and off-premises contracts". This information is provided under each product listing and, in the case of cancellation of an order, is detailed on our Terms and Conditions page.
The information we collect about you...
We collect information about you when you make a purchase, or when you sign-up for a mailing list. You provide information about yourself when you complete customer registration or when completing the checkout as a guest. The information may include some or more of your name, address, e-mail address and phone number. Other information, relating to usage of our website, is collected using cookies, a small text files placed on your computer and automatically handled by the browser used to access the website. It may collect standard log information and behaviour information.
The need to collect and use your personal data...
The primary basis of your data collection is for the processing and fulfilment of orders, for updating you about the progress and direct marketing campaigns to promote our goods and services. We require payment information to take payment, process refunds and help prevent fraud. We are unable to process your orders and discharge our part of the contract with you without collecting the relevant information. In all cases, we only use personal data for the purpose for which it has been provided.
Sharing your information...
We will not share or sell your information to anyone unless required to do so via the following conditions:
- We will forward your personal information to a third party if we are legally obliged to do so. An example may be when a criminal offence such as card fraud is alleged.
- We pass on your billing address details to our payment gateway processor (PaymentSense and PayPal). This is necessary for our payment gateway processors to complete an AVS check, a check of the registered card address. We are otherwise unable to process your payments. At no time do we collect or store card details. Additionally we do not have access to the payment card information entered on any external payment site (PaymentSense or Paypal).
- We share your name and delivery address information with our logistics providers (Royal Mail, UKMail, TNT, DPD, Aramex, DHL, MyHermes, Global Logistics, ParcelForce) so that your order can be delivered to you. On occasions, logistics providers may insist on a contact telephone number, which we also share.
Keeping hold of your information...
Your personal data will not be held for longer than required under the terms of our contract with you. Our contract is considered to be current while you retain a customer account with us, so that you may view previous orders and the personal data held. You have the right to request deletion of your personal data. This can self administered via functions provided within your customer account or by contacting us via email. We will comply with all requests, subject to any legal necessities to retain it.
Access to the information we hold about you...
Under GDPR, you have the right to request a copy of information held about you. This can be self administered via your customer account page or you can write to us using the contact forms on our websites. We are obliged to ensure that your personal data is accurate and current. If anything is out of date or inaccurate, you can ask us to correct it.
From time to time, we send information about our products and services which may be of interest to you. If you no longer wish to receive such information, you can unsubscribe via your customer accounts page or contact us via the contact form on each website.
A cookie is a small data file, a tool used by many web sites to store information. Cookies are usually stored on your computer in a temporary folder. A cookie file may contain information, such as a products selected, in order to manage items in your basket. All information in a cookie file is information knowingly supplied by you during your current or previous visit to us.
Our website may contain links to other websites in the group and to social media platforms. Our website contains no links to third party websites other than social media (in relation to the current website), further information for customers on GDPR and payment processing. This privacy and security policy only applies to the websites listed at the top of this page. When visiting other websites or social media apps, you should refer to their own privacy policies.
How to contact us
11 Courtland Rd
To ensure your card payment receives the special attention and highest security levels you demand and deserve, we use tried and tested, professional payment processing gateways – PaymentSense and Paypal.
Payment for your online purchase from us will take place as the final stage of the checkout and you will be passed to the website of PaymentSense or Paypal (as you select). On these external sites, you enter your card details securely and with financial protection and data encryption. We will never see your credit card details and none of your card details are processed or stored against your order, separately or anywhere on our servers. You can have confidence that our online card processing gateways are secure and safe to use.